TERMS OF EQUISPECIALLY / FINESSEBRIDLES

 

General information

Equispecially / FinesseBridles
Holbækvej 34
DK-4330 Hvalsø
CVR no.: 28031548
Telephone: +45 53630009
E-mail: helle@finessebridles.dk

 

Pricing

At Equispecially / FinesseBridles we reserve the right to any errors in our stated prices. We furthermore reserve the right to change the prices without prior consent. We also make reservations for products that have sold out.

 

Payment

Equispecially / FinesseBridles accepts payment by VISA Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay and bank transfer. Payment will be deducted from your account only when the product is shipped. All amounts are in DKK and EUR and exclude VAT. We make reservations for pricing errors and sold out/discontinued products.

 

Delivery

Equispecially / FinesseBridles aims to ship orders placed before 12 noon on the same day and orders placed later will be shipped on the following working day.
We ship to all of Denmark. The cost of shipping starts at DKK 55 and depends on the weight of the package. Products will be delivered to the delivery address that is specified when ordering unless otherwise agreed.
Your products are sent by GLS, Fedex or PostNord.
NOTE: If there is no space at the delivery location, your package will be moved to the nearest delivery location, which you will be notified of. In the event of problems, please contact customer service.
Products are delivered every weekday. Your product will be delivered 1–5 weekdays after placing the order.
Special delivery terms apply to certain products. The terms will be stated specifically before these products are purchased.

 

Warranty

A two (2) year warranty is provided pursuant to the Danish Sale of Goods Act. Our warranty applies to material and/or manufacturing defects. Depending on the specific situation, you may have the product repaired or replaced or receive a refund or a reduction in the price. The warranty does not apply to defects or damage due to incorrect handling of the product. You must make a warranty claim in “reasonable time” after discovering the deficiency/defect, i.e. max. two (2) days after receipt. Equispecially / FinesseBridles will cover the costs of return to a reasonable extent.
Read more about warranties on the Danish Competition and Consumer Authority’s website.

In the event of returns, complaints and the right to cancel, the product must be sent to: 
Equispecially / FinesseBridles
Holbækvej 34
DK-4330 Hvalsø
Shipments are not received cash on delivery.

 

Refund

In the event of a refund, you are asked to provide bank details in the form of the reg. no. and account number so that the agreed amount can be transferred. The data may be provided by e-mail or other electronic format without risk as this is not sensitive data and will be used by us only for fulfilment of the refund.

 

Return policy

A three (3) day full right of return is provided for products purchased in our online shop.
The period is calculated from the day you: 
– Receive the order
– Physically receive the last product in relation to an agreement on several different products included in one order but delivered individually or in several consignments
– Physically receive the last batch or part in relation to an agreement on the delivery of products consisting of several batches/parts
– Physically receive the first product in relation to a regular delivery of products over a specified period
You will bear the return costs.
We must receive notice of cancellation no later than two (2) days after purchase, and you must return the shipment within five (5) days of cancellation. Notice must be given by e-mail to helle@finessebridles.dk. You must clearly state in the notice that you wish to exercise your right to cancel. If you wish to return a product to us, please send it to:
Equispecially / FinesseBridles
Holbækvej 34
DK-4330 Hvalsø

You may not cancel simply by declining to receive the product, without also providing clear notice of this.

 

Products exempt from the right to cancel

The following product types are not covered by the right to cancel:
– Products that are made according to the consumer’s specifications or have a clear personal mark
– Sealed products that for health or hygiene reasons are not suitable to be returned and where the seal has been broken after delivery
– Products that, owing to their nature, are inextricably linked with others during delivery
– Products where the seal is broken
– Completed non-financial services, if provision of the service has started with the consumer’s prior express consent and recognition that the right to cancel ceases to apply when the service has been provided in full
– Provision of digital content which is not provided on a physical medium if the execution has started with the consumer’s prior express consent and recognition that they thereby lose their right to cancel
– Newspapers, journals or magazines, but excluding subscription agreements for such publications
– Agreements entered into at a public auction
– Products that deteriorate or age quickly

Returns

You must return your order without undue delay and no later than five (5) days after you have exercised your right to cancel. You must cover the direct costs in connection with returning the product. When returning a product, you are responsible for ensuring that it is packed properly. You must attach a copy of the order confirmation to the package in which you clearly describe your reason for returning the product.
You bear the risk of the product from the time the product is sent until we have received it.
We do not accept packages sent cash on delivery.

 

The condition of the product on return

You are liable only for any deterioration in the value of the product that is due to handling beyond what is necessary to establish the nature and properties of the product and the way in which it works. In other words, you can inspect the product yourself upon receipt and check that everything is in order with the product before reselling it, in this case to Finessebridles.

If the product has been tested beyond what is described above, it will be considered to be used. This means that in the event of cancellation, you may receive only a part or none of the purchase amount, depending on the trade value of the product when the product is returned. In order to receive the full purchase amount, you must therefore inspect the product without actually using it.

 

Refunds

If you regret your purchase, you may of course receive a full refund of your payment to us.
Any impairment for which you are liable will be deducted from this purchase sum.
When exercising the right to cancel, all payments received from you will be refunded, including delivery costs (except for additional costs as a result of your choice of a form of delivery other than the cheapest form of standard delivery that we offer), without undue delay and no later than five (5) days from the date we receive notice of your decision to exercise your right to cancel. Refunds are made with the same method of payment that you used during the original transaction, unless expressly agreed otherwise.
We may withhold the refund until we have received the product unless you have provided documentation confirming that you have returned it.

 

Making a complaint

If you the customer wish to exchange a defective product, you should return the product to FinesseBridles and then I will send you a new one which you can pass on to your customer.

A complaint about a product or service can be submitted to the Center for Klageløsning [Centre for Complaint Resolution], Nævnenes Hus, Toldboden 2, DK-8800 Viborg.
You can lodge a complaint with the Center for Klageløsning via Klageportalen [the Complaint Portal] for Nævnenes Hus.
Link: Klageportal for Nævnenes Hus

If you are a consumer residing in another EU country, you can submit your complaint via the EU Commission’s online dispute resolution platform.
The platform can be accessed here: https://ec.europa.eu/consumers/odr/
If you are submitting a complaint here, you must provide our e-mail address: helle@finessebridles.dk